- If you have a problem (hardware or software) or you are looking for assistance your requirement is fully covered under the click services team.
- Our services are available in all of Egypt. To meet the services levels required we have engineers and spare parts available to ensure that the service can be delivered.
- Over 150 staff ensure of our organization can support your needs from independent technical advice to project management.
- How can we serve you? We offer a variety of services to meet diverse a challenging business needs.
Find out what we can do for you:
(24/7)
If you have a problem or you are just looking for assistance, click support is manned by our expert team to log your calls 24 hours a day, 7 days a week based on the click SLA.
Live Call Diagnosis (Help Desk)
When your problem is critical contact us by telephone and we will ensure that you are able to speak with an engineer directly, one-to-one.
If remote monitoring is enabled we will work on diagnosing and resolving the problem
On-Site Response
Where an on-site diagnosis or hardware replacement required an engineer, he will be sent within the response time for the equipment supported as per the contracted response time
Remote Monitoring
By using remote monitoring tools based on your organization approval, will monitor the functionality of all connected devices remotely
On-site Engineer
Where an on-site diagnosis or hardware replacement required an engineer, he will be sent within the response time for the equipment supported as per the contracted response time.
Global Solution
If you have requirements in other county of the world we deliver a global support solution.
Technical Sessions
We will schedule sessions to transfer the technical updates to your technical staff.
Management Advice
Our technical team will help the organization to improve their performance through advising the methods needs to be applied to ensure the stability of the infrastructure. Operating primarily through the analysis of existing organizational problems.
Service Reviews
As agreed intervals click will host a meeting to review the performance of support against the SLA.
Service Newsletter
A quarterly newsletter will be sent to you with details on industry technology, service trends and news.
Preventive Maintenance
we schedule visits to ensure care of your equipment and avoid the consequences of failure of equipment before actually occurs
On-site Spares:
Additional spare parts will be dedicated to you and held on-site where required.
Cable System maintenance:
Our technical team will provide your organization with Proactive creative support of your data cabling system to ensure the best or the maximum performance to your cables.
Click (SLA):
We offer various types of service Level Agreement depending on your needs to cover your existing system.
Click (SLA) can be customized without limits.